Frequently asked questions
Managing your mortgage
How your mortgage works
Can I offer a room to Ukrainian refugees if I have a Gen H mortgage?Can I view how much equity I have in my property?I would like you to speak to someone else on my behalfRedeeming your mortgageWhat happens after completion?What happens if I die?What happens if I lock in a fixed rate and the interest rate then changes?What happens if I would like to make changes to my mortgage after completion?What happens when my mortgage product comes to an end?When will my Gen H mortgage appear on my credit file?
Mortgage payments
Are you struggling with your mortgage payments?Can I pay for my mortgage with a credit card?How are mortgage payments calculated?How do I change my mortgage payment date?How do we manage mortgage payments as a group?How long does it take for my mortgage payment to appear on the dashboard?How much is my first mortgage payment?How payment periods workWhen is my first mortgage payment?When will my payment or overpayment change take effect?
